Privacy policy
Last updated: July 8, 2026
Velora ("we," "us," or "our") operates usevelora.co and all related services, content, features, tools, products, and services (the "Services"). Our Services are powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services.
By using any of our Services – you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our Services – we may collect the following categories of personal information:
Contact details – name, address, billing address, shipping address, phone number, and email address.
Financial information – payment card details, transaction details, and payment confirmation.
Account information – username, password, preferences, and settings.
Transaction information – items you view, add to cart, purchase, return, or cancel.
Communications – information you include when contacting customer support.
Device information – IP address, browser type, device type, and other unique identifiers.
Usage information – how and when you interact with our Services.
How We Use Your Information
We use your personal information to:
Provide and improve the Services – process payments, fulfill orders, arrange shipping, facilitate returns, manage your account, and personalize your shopping experience.
Marketing – send promotional emails and show relevant advertisements. You may opt out of marketing emails at any time using the unsubscribe link.
Security – detect and prevent fraud, protect public safety, and secure the Services.
Communication – provide customer support and respond to your inquiries.
Legal compliance – comply with applicable law, respond to legal process, and enforce our policies.
How We Share Your Information
We may share your personal information with:
Shopify and service providers who perform services on our behalf – including payment processing, data analytics, fulfillment, and shipping.
Business and marketing partners – to provide marketing services and personalized advertising. These partners use your information in accordance with their own privacy policies.
As required by law – to comply with legal obligations, respond to legal process, or protect our rights.
In connection with business transactions – such as a merger, acquisition, or sale of assets.
Shopify
Our Services are hosted by Shopify – which collects and processes personal information about your use of the Services. To learn more about how Shopify handles your data – visit the Shopify Consumer Privacy Policy.
Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.
Children's Data
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information – contact us and we will delete it.
Security
We take reasonable measures to protect your personal information – but no method of transmission or storage is completely secure. We cannot guarantee absolute security.
Data Retention
How long we retain your information depends on whether we need it to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
Your Rights
Depending on where you live – you may have the right to:
Access, correct, or delete your personal information.
Request a copy of your personal information.
Opt out of marketing communications.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
To exercise any of these rights – contact us at support@usevelora.co.
International Transfers
Your personal information may be transferred to and processed in countries other than where you live. For transfers out of the European Economic Area or United Kingdom – we rely on recognized transfer mechanisms such as Standard Contractual Clauses.
European Union Residents
If you reside in the European Economic Area – you have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date.
Contact
For questions about this Privacy Policy or to exercise your rights – contact us at:
Email: support@usevelora.co